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 My WebCam screen is black, but the program which came with the camera works. What is wrong? How can I make the video screen brighter? How do I upload captured images? What does the Motion Sensitivity control do? Does the program needs a fixed connection? I'm an AOL user. May I run WebCam on my AOL page? Visitors of my Web page can only see 1-2 frames per minute. What’s the reason for this? Visitors of my Web page see the Off Line notification. The program stops broadcasting after a long period of computer inactivity. Why do captured images looks grainy or lack color resolution? Does the program work with a firewall? Is there a way to incrementally name the image files, so that they can be saved as a series? Can the program broadcast a video, stored on my web site? How do I set a limit on the number of viewers? I also want to see their IP#. When I try to play recorded video the movie is faster (2 or 3 times faster). Is there any solution to fix this problem? Is it possible to run more than one camera with the program? My CASIO Cassiopeia E125G shows me "Your browser isn't running the applet, for some reason". How do I use the program on my Pocket PC? Sometimes my connection at home to my provider fails, causing my computer to get a new IP address. Then I don’t know the new IP address, and I cannot look at my Webcam anymore. How can I deal with this problem? When I broadcast from my PC, I’m able to see my broadcast through my LAN, but on any other machine, it will not connect. How do I correct this problem? How do I get rid of your advertisement on the webcam page? Every time we start webcam there are errors: "not supported DIB format. Operation continues successfully". Can you inform us what 'DIB format' means? I have cable internet that can get up to 150kbps, but the movie from my camera is moving very slowly, why? How do I broadcast through my LinkSys router? How do I broadcast through my D-Link router? How do I broadcast through my SMC router? How do I broadcast through my Microsoft router? I cannot run the webcam on my computer. It says that "Your browser isn't running the <APPLET> tag, for some reason". What's wrong? Why does my web page flash "Off Line" periodically? Why doesn’t motion recording stop after Duration? Why is the WebCam screen black? Make sure that your camera is turned on and properly connected. Also, try running other video applications to see if it is a problem with the camera. If so, contact the technical support of your camera vendor. Return to top My WebCam screen is black, but the program which came with the camera works. What is wrong? Check to ensure that your camera is Video for Windows™ compliant. Return to top How can I make the video screen brighter? Click Camera Settings from the Options menu. In the Camera Settings dialog box, change the brightness by clicking the Source button. For capture devices that do not provide a Video Source dialog box, the setting is probably in the Video Format dialog box. Return to top How do I upload captured images? If you select Publishing Method - FTP upload, the program automatically connects to your FTP server and uploads captured images. See Upload to FTP server to get more info... Return to top What does the Motion Sensitivity control do? This control determines what level of movement is required to trigger a motion action such as recording or playing a sound. The larger the value of sensitivity, the less motion it takes to trigger an action. Lower values decrease sensitivity. Return to top Does the program needs a fixed connection? No. ReCam can use dial-up networking to automatically connect only when needed. Return to top I'm an AOL user. May I run WebCam on my AOL page? Only if you're using AOL software for dial-up connections. Specific instructions can be found at ftp://members.aol.com/usersFAQ.txt. Return to top Visitors of my Web page can only see 1-2 frames per minute. What’s the reason for this? This is probably because of the narrow bandwidth of either the visitor's or your network connection. Try to reduce the Image Quality and Publishing Frame Rate in the Internet Settings dialog box. Return to top Visitors of my Web page see the Off Line notification. If your ReCam is online and you have typed the right Internet address to the browser, it may be that your service provider's firewall doesn't allow access to any server programs running on the port you have specified in the Publishing Method tab. Return to top The program stops broadcasting after a long period of computer inactivity. This behavior can occur if Advanced Power Management is enabled on the computer. To work around this issue, turn off Advanced Power Management before you start the program. To do this, use the appropriate method for your operating system: Microsoft Windows 95 Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000 Return to top Why do captured images looks grainy or lack color resolution? Make sure your system is set to display 24-bit or 32-bit color. 16-bit color is acceptable, although images won't show their true 24-bit color depth. 16-color (4-bit) and 256-color (8-bit) modes are unacceptable for image viewing and are not recommended. To change color mode: Return to top Does the program work with a firewall? If you are using a firewall then you need to add an entry in to the allowed programs list/section to allow ReCam to connect to the Internet and upload captured images. If you are having problems uploading, then turn off the firewall and then try again, if the upload works, then you know that your firewall is blocking the connection somehow. Read the firewalls documentation about adding a program to the allowed list. Return to top Is there a way to incrementally name the image files, so that they can be saved as a series? The program can create archive of captured images. It can save an incrementally named copy of captured image in the "images" subfolder. See Creating archive of captured images for more info. Return to top Can the program broadcast a video, stored on my web site? The program can upload recorded video files to FTP server, or copy to the HTTP server folder (if HTTP server is used for broadcasting). See Broadcasting Recorded Video for more info. Return to top How do I set a limit on the number of viewers? I also want to see their IP#. Number of WebCam viewers can be limited from the Internet Settings dialog box. See Configure WebCam HTTP Server for more info. To cause program to log viewers's IP addresses, click to select Log HTTP viewers to the "HTTP_Log.txt" file from the Program Options dialog box. Return to top When I try to play recorded video the movie is faster (2 or 3 times faster). Is there any solution to fix this problem? The processor's speed is probably not enough to write video with selected frame rate. Try to use another video compression or reduce frame rate. See Recording live video for more info. Return to top Is it possible to run more than one camera with the program? Return to top My CASIO Cassiopeia E125G shows me "Your browser isn't running the applet, for some reason". How do I use the program on my Pocket PC? Some pocket computers don't support java applets. You can use still images method to show web camera on your web page. See Displaying Still Images on Web Page for more info. Return to top Sometimes my connection at home to my provider fails, causing my computer to get a new IP address. Then I don’t know the new IP address, and I cannot look at my Webcam anymore. How can I deal with this problem? To get rid of this problem you can use MOBI Technologies, Inc. Web Server, which allows your web camera to have a permanent address on the internet. See more info at the Dynamic IP Addresses topic. Return to top When I broadcast from my PC, I’m able to see my broadcast through my LAN, but on any other machine, it will not connect. How do I correct this problem? Return to top How do I get rid of your advertisement on the webcam page? You can remove the MOBI Technologies, Inc. advertisement if you add the BORDER parameter in the APPLET tag on your Web Page. If value is "ON" applet draws frame around image. If value is "OFF", applet just displays the captured image. Open your Web page in Notepad and add the following string before </APPLET> tag: <PARAM NAME="BORDER" VALUE="OFF"> Return to top Every time we start webcam there are errors: "not supported DIB format. Operation continues successfully". Can you inform us what 'DIB format' means? The 'DIB format' means the format of image captured from camera. This message means the program could not decode captured image. If the program receives this message, it uses another method of image capturing and continues working successfully. Return to top I have cable internet that can get up to 150kbps, but the movie from my camera is moving very slowly, why? Sometimes cable internet providers reduce bandwidth for outgoing traffic. Mostly the upload bandwidth is 10 - 15KBps, which means you can only broadcast 2-3 fps. Return to top How do I broadcast through my LinkSys router? Return to top How do I broadcast through my D-Link router? Return to top How do I broadcast through my SMC router? Return to top How do I broadcast through my Microsoft router? Return to top I cannot run the webcam on my computer. It says that "Your browser isn't running the <APPLET> tag, for some reason". What's wrong? If your web page is configured to playback captured images using Java applet, the viewer's computers must have installed Java engine. Unfortunately, not all computers have a pre-installed Java engine, and not all Web Browsers support Java Applets. If your computer doesn't have a Java Engine, you can install all necessary updates at: http://windowsupdate.microsoft.com If there is no way to install Java Engine on the viewer's PC, you can configure your web page to show captured video as a still image. In this case the viewer's PC doesn't need any special technologies like Java Engine and this method works with any Web browser, but frame rate cannot be higher than 1 frame per second. Please refer to the Creating Web Page topic in the Help file to get more information. Return to top Why does my web page flash "Off Line" periodically? The program displays "Off Line" color bars when it didn't receive 5 frames in a row. Probably the frame rate is high for this bandwidth and viewer's computer doesn't receive all frames. Try to reduce frame rate according bandwidth. Return to top Why doesn’t motion recording stop after Duration? If there was a motion during the recording time, the program continues recording. The recording stops if there was no motion during the Duration period. Return to top | |||||||||||||||||||
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