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MobiCam iOS 13 Issues

UPDATE 10-28-19

The iOS 13 update ONLY affects the MobiCam Apps ability to automatically load your wifi information. All customers New and Pre-Existing are still able to pair their MobiCam if their 2.4GHz WiFi Name with correct capitalization, spacing, numbers and symbols, as well as password are correctly entered into the MobiCam App.

Please review our MobiCam troubleshooting for all other issues.
https://getmobi.com/pages/help

At this time, we are still working to have the updated version live as soon as possible.

If you are still experiencing difficulties, please reach out to our support team via chat, email or phone. Our customer service team is available Monday - Friday 8 AM - 4:30PM Pacific Time.

866-MOBICAM (866-662-4226) or MobiCam@getmobi.com

If you would like to receive an email notification when the app update is live, please submit your contact information to service@getmobi.com

We once again thank you for your patience as we work to resolve this issue.
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We have been made aware that some of our iPhone customers are currently experiencing difficulties using our MobiCam Monitoring System. Apple recently launch iOS 13 - 13.1.3 , the MobiCam app live on the app store is not compatible with the new firmware updates. Our engineers are working to have the updated version live for our customers by the end of this week.

A result of this issue, the MobiCam app is not automatically pulling your WiFi information during the pairing process. Please make sure that when your are entering your WiFi name and password that you are typing it exact and correctly. Some users been having the issue where the WiFi name only says "WiFi" and this is why their cameras won't connect.

Please see the below photo to see where you should be entering your WiFi name.



We thank you for your patience as we resolve this issue.

If possible, we recommend postponing any iOS updates until our updated MobiCam App is available live on the app store. If you have any additional questions or concerns our customer service team is available Monday - Friday 8 AM - 4:30PM Pacific Time.

866-MOBICAM (866-662-4226) or MobiCam@getmobi.com

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