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Returns, Warranty and Shipping

Returns Policy via MOBI Purchase


MOBI Technologies hope that you are pleased and happy with your product, however if you decide for any reason to return the product to us, you must first contact Team MOBI Customer Service. MOBI will only accept returns that are purchased directly from the MOBI website: www.getmobi.com or through the MOBI Smart app within 30 (thirty) calendar days of the initial purchase. MOBI will not accept returns purchased from other retailers, those products are subject to that retailer’s return policy.

MOBI must receive the returned item back to our facilities before the refund will be processed. MOBI will provide a prepaid shipping label for products purchased through GetMobi.com and needing return. Once the product you are returning has been received and processed, MOBI will issue a refund to the original payment method used to purchase the product. If the item was given or received as a gift, MOBI is only able to refund the original card of purchase. The refund will include the purchase price of the returned product and any associated sales tax. Any shipping and handling charges will not be refunded unless required by law.
 

How to Initiate a Return, Warranty Claim, or Exchange

Please contact Team MOBI Customer Service by Submitting a Ticket via our Support Portal. Please provide a copy of the original purchasing receipt from a US or Canadian based store, along with your product name, item number, product label images, and specifics about the issue you are experiencing. Exchanges (not returns) are only accepted from orders fulfilled by major retailers (in example: Walmart, Target, Home Depot, Macy's, Groupon, and Amazon) with in the allotted warranty timeframe listed below.
Purchases from a third party seller, which are not fulfilled by the approved major retailer seller, through their platforms will not be honored. Purchases from peer-to-peer platforms (in example: Ebay, OfferUp, Criaglist, etc.) will be considered in violation of the provided warranty, rendering it void. To return/exchange these purchases, please reach out through the purchasing platform for an return/exchange.

 

If Team MOBI determines a warranty claim is valid, a Return Merchandise Authorization  (RMA) Form will be provided to the customer. The RMA will be held valid for a period of 7 (seven) days from issue, expiring thereafter. MOBI requires that the product is first returned to our facilities in order to process your warranty claim. The Customer is responsible for the shipping cost, tracking, transit insurance, and condition of the return. Use the correct size shipping box and packing material to avoid physical damage to the product during shipping. Keep the tracking# for your reference and to track your return shipment.

 

Once received, if MOBI determines a product is not eligible for a warranty claim or does not have an RMA issued, MOBI will not be responsible for returning the product. We may suggest additional troubleshooting if your device is out of warranty, or may suggest links to purchase the product through our website.

 

If you have any questions or need to speak to a representative Team MOBI would be happy to assist you further. We are available Monday – Friday, 8 am – 5 pm PT, excluding holidays. You can contact us via phone at 866-662-4226 or by Submitting a Ticket via our Support Portal. Please be aware that returns/exchanges are only processed through our Support Portal.

 


Warranty Policy 

To the original owner of the product, not subsequent owners, MOBI warrants that the unit will be free from defects in materials and workmanship for the period stated below: 

MobiCam (Including Mobicam Multi-Purpose and MobiCam HDX models): 90 days from the original date of purchase - Plus 1 (one) additional year when the product is registered online at www.getmobi.com/pages/warranty within 90 days of initial purchase.

MOBI Thermometers (including Fever Track, Health Check, Prime, and Ultra Pulse models): 1 (one) calendar year from the original date of purchase 

MOBI Thermometers (Including Digital Oral and Non-Contact): 90 calendar days from the original date of purchase.

MOBI Blood Pressure Monitors (Wrist and Arm models): 2 (two) years from the original date of purchase.

MOBI Smart Devices (MOBI LED Bulb, Door Sensor, Plug, Water Sensor): 90 days from the original date of purchase.

This warranty is valid for purchases made directly with MOBI or any of our authorized retailers. Proof of purchase is required to validate your warranty. MOBI at its option, will either (a) repair the defective unit or component, or (b) replace the defective unit. This warranty is non-transferable and only applies to the original customer who purchased the product.

If the product is no longer available MOBI, may, at their sole discretion, replace the device with the nearest similar available model. Any replacement device will be covered by a limited warranty for (a) 90 days or (b) the length of the remaining warranty of the original product.

 

Warranty Limitations

This warranty does not include damages that arise from misuse or abuse of this product. In no event will MOBI or the retailer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.